Post by account_disabled on Feb 23, 2024 21:59:11 GMT -5
Give the manager freedom - he can use the phrase you suggested or his own phrase of the same content. I also recommend paying attention to open questions. They work better because the user can't just answer "yes" or "no". He will have to give a thoughtful and long answer, which will give the manager more information. the audience Step 2 - Don't give well-defined patterns of greetings and goodbyes. the managers themselves will find out the rest in the process. In this way, users will not get the impression of a templated conversation and will therefore be more open during the conversation. As a tip, include something like this.
Every call begins with a greeting and introduction of the Taiyuan Mobile Number List company name. You should address users by yourself and say goodbye at the end of the dialogue. This is enough for managers to learn how to communicate with customers according to company standards. If most of the managers get confused or forget something, you can make a list of hints. for example: Can't/Can't: - I don't know + I will clarify for you - I can't help + We don't have a similar service, but I can offer you ... - You should + want to try - Stay tuned, I'll be back soon + I'll need time to get more information. Is it acceptable for you to stay online?
Communication Step 3 — Refusal Handling If the customer does not want to listen to you from the beginning of the conversation and continue the conversation - do not force the manager to continue talking or offering the product/service. This is annoying. You should have recommendations for this kind of situation. First of all, you should know that fear is behind any resistance - customers think that the main goal of any manager is only to make a profit and that they are not interested in the real needs of the customer. To neutralize such a situation, you need not a written script, but a human approach. By speaking with template texts, the user will not break your heart and will not answer your questions. refusal Customer objections: it `s expensive How the manager should act: Ask him what it costs compared to, tell him about the benefits of your product/service, tell him about the profit he will get if he chooses you.
Every call begins with a greeting and introduction of the Taiyuan Mobile Number List company name. You should address users by yourself and say goodbye at the end of the dialogue. This is enough for managers to learn how to communicate with customers according to company standards. If most of the managers get confused or forget something, you can make a list of hints. for example: Can't/Can't: - I don't know + I will clarify for you - I can't help + We don't have a similar service, but I can offer you ... - You should + want to try - Stay tuned, I'll be back soon + I'll need time to get more information. Is it acceptable for you to stay online?
Communication Step 3 — Refusal Handling If the customer does not want to listen to you from the beginning of the conversation and continue the conversation - do not force the manager to continue talking or offering the product/service. This is annoying. You should have recommendations for this kind of situation. First of all, you should know that fear is behind any resistance - customers think that the main goal of any manager is only to make a profit and that they are not interested in the real needs of the customer. To neutralize such a situation, you need not a written script, but a human approach. By speaking with template texts, the user will not break your heart and will not answer your questions. refusal Customer objections: it `s expensive How the manager should act: Ask him what it costs compared to, tell him about the benefits of your product/service, tell him about the profit he will get if he chooses you.